Our patients and service users are the most important people in the NHS. How does PALS work? We can provide telephone advice, and can also arrange to meet you by appointment. PALS will listen to your queries and concerns, and try to get them sorted out as quickly as possible. In order to do this we may need to contact other health care staff. We will only do this with your permission. The PALS service is confidential. We will not contact other people on your behalf without your consent.
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Following the latest government instructions on social distancing, we can confirm that patients with medical appointments should still attend, unless they have been informed otherwise by the hospital. When moving around the hospital, please maintain social distancing at all times. Restricted arrangements for visiting patients remain in place — click here for more details.
Unless you have a medical appointment, need to attend the Emergency Department or are visiting a patient in accordance with our restricted visiting arrangements, please do not come to the hospital site. We are providing the same urgent and emergency care for children as we always do. Click here for more advice. Read the latest NHS guidance.
We know how important it is for you to stay in touch with friends and family members in hospital, and we understand how difficult it is that you cannot visit your loved ones at the hospital at the moment. To help you communicate with your loved ones, you can now send a message and some photos by filling in the form via this link. We will make sure these are printed and delivered to the patient.
Patient advice and liaison service (PALS)
The Isle of Wight NHS Trust is committed to providing you with the highest quality service possible; we want you to be satisfied with your care, the environment and our attitude. The Trust welcomes comments and suggestions from everyone: patients, visitors, carers or relatives. Such feedback allows us to learn from your experience so we can improve the services we offer. Making a complaint or raising a concern will not adversely affect your care and treatment; and no information will be held within your clinical records.
Patient Experience Officers are there to offer information and advice to help address any concerns you may have. Telephone Number: or via the Hospital Switchboard
Keep up to date with the latest news. Find out what is happening in our services here. Tell Us Your Views · Click here to find out.
You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible. Accessibility information about Guy’s and St Thomas’. Patients About your care Make, cancel or change an appointment Staying in hospital Your outpatient appointment Give your feedback.
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Patient Advice and Liaison Service (PALS)
Our aim is to try and resolve any concerns as quickly as possible. If we cannot resolve your concern to your satisfaction, we will advise you how to take the matter forward using the formal complaints procedure. Lewisham and Greenwich NHS Trust is committed to ensuring that we are providing high quality care and treatment for our patients. If you are unhappy with the way you have been treated by the NHS you have the right to make a complaint.
Anyone can make a complaint. You can also complain on behalf of someone else if you can show you have their consent or legal authority such as power of attorney.
Due to the COVID pandemic and the urgent demands on our clinical and operational colleagues, which resulted in a national pause in the complaints service, you may experience delays in receiving a response to your complaint. However, we will acknowledge, log and review your contact and we will act upon any concerns about patient safety or safeguarding. Where we are able to resolve matters via telephone or email contact we will try to do so. If not, we will respond to your complaint as soon as we can.
We will resume our normal complaints service as soon as possible. In the meantime, thank you for your patience and understanding. As all-but-essential visiting has been suspended on our hospital sites during the ongoing coronavirus situation, we’d like to make it easier for you to keep in touch with your friends or family members while they’re in hospital. We are here to help you to resolve your concerns, highlight your compliments for our staff, pass on your comments to the right people and answer your enquires in an empathetic, efficient and professional manner.
We work closely with colleagues around the Trust to make this happen. In the first instance the PALS Team would always advise you to talk to the nurse in charge or department manager as they are best placed to answer any questions or resolve any concerns quickly.
If you have any issues or concerns please contact our patient advice and liaison service PALS or complaints team. An answer phone system operates at busy times and out of hours. Please leave a message with your name and phone number and a member of staff will call you back within 24 hours.
This service is running as normal at the moment. Please see the details below. Keep up-to-date with the latest information, read our page on Coronavirus. PALS nhs. Note: We aim to respond to emails in two working days. Because of the higher security applied to emails sent to NHS. Unfortunately we cannot prevent this, so get in touch if you think this may have happened to your email.
We welcome and value your comments, suggestions and concerns, as they help us continuously improve the quality of service we provide. You should be treated with courtesy and respect at all times by NHS staff and making a comment or complaint about NHS services will not prejudice the care that you or your relatives are given. We are a team of people with information and advice on health issues related to your care and treatment.
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Patient Advice & Liaison Service (PALS)
If you need to contact us, please email crhft. If you are trying to contact someone directly from the Assistance and Complaints Team please use their telephone number or email address, as these will also be checked regularly. Always tell us when you are worried about something.
Our patients and service users are the most important people in the NHS. The Trust’s Patient Advice and Liaison Service (PALS) is here to help ensure that you.
We are committed to providing the highest standards of care with courtesy and respect at all times. However, from time to time service users or carers may have concerns about their care and treatment. PALS will act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, contact relevant organisations to negotiate immediate or prompt solutions. If necessary, they can also refer service users and families to specific local or national support agencies.
We run a dedicated PALS service to help people using all of the services at the hospital. Something wrong – What to do if you are unhappy easy-read leaflet. Raising concerns. Video: Your right to be heard – How to give feedback or make a complaint Details incorrect? Please let us know We aim to ensure service listings on our website are accurate and up to date. If you see anything that is incorrect please fill in the form below to let us know.
Not helpful! I called the number at pm on a Monday, to be told on the phone the service is now closed, that it was open until 4pm
ServicePals armed forces veterans’ website relaunched with 200,000 members
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As a patient, relative or carer sometimes you may need on-the-spot help, advice and information or someone to act on your behalf. PALS provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS. The team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions.
If necessary, the team can also refer patients and families to specific local or national-based support agencies. View the detailed access guide for accessibility information external site. The service aims to: Advise and support patients, their families and carers.
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ServicePals works with the Royal British Legion and has helped to raise Kirk Norcross and Mario Falcone launch their own dating websites.
A website which aims to reunite older armed forces veterans has been revamped – with the help of an entrepreneur who launched dating websites for TOWIE stars Kirk Norcross and Mario Falcone. ServicePals was originally launched in but after an overhaul the site now has , members spread over a diverse community of ex-service men and women – not to mention those currently serving in military operations overseas, friends and family.
The website has reunited thousands and provides a platform for service personnel to connect online and have lively discussions as well as an online gallery with thousands of photos. The managing director of ServicePals, Jack Knowles, 24, said; ” This is a new chapter for ServicePals – we want to maintain our status as the most popular military social network”. He added: “We want to connect those currently in uniform, make friendships, share memories and even create romances”.
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